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Trade buyers only · No retail sales
Luxury Santa
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Ordering, terms & policies

How it works

We work with trade buyers only. Here is how an order works from first enquiry to delivery. Exact terms are confirmed in writing for every order.

  1. 01

    Shortlist

    Browse the catalogue or download the stock list and send us the item IDs you want.

  2. 02

    Confirm availability

    We confirm availability, final price and send extra photos or video within one business day.

  3. 03

    Deposit

    Pay a deposit to reserve the items; balance is due before dispatch.

  4. 04

    Ship

    Items are packed and shipped by tracked express courier with photos of the parcel.

Ordering

1. Shortlist items from the catalogue (or the downloadable CSV) and send us the item IDs by WhatsApp or email.

2. We confirm availability and final wholesale price, and send additional photos or video on request.

3. You pay a deposit to reserve the items. Reserved items are marked “On hold”.

4. Balance is paid before dispatch; we ship and send tracking.

[EDIT] Add any extra steps, e.g. a pro-forma invoice or a buyer registration form.

Minimum order

[EDIT] Minimum first order: 5 pieces or US$3,000, whichever is lower. Repeat buyers: no minimum.

Payment

[EDIT] 30% deposit to reserve, balance before dispatch. Bank wire (USD) and other methods agreed in writing. All prices in USD, ex-works China.

[EDIT] List accepted methods (e.g. bank wire, Wise, PayPal Business) and the currency of invoices.

Shipping & lead times

[EDIT] Shipped by DHL / FedEx / UPS express to US, UK and EU, typically 3–7 business days after payment. Duties and import taxes are paid by the buyer (DAP) unless agreed otherwise.

[EDIT] Items dispatched within 2–4 business days of final payment.

[EDIT] Explain how customs paperwork is declared (pre-owned goods, value, HS code) and who is importer of record.

Authentication policy

[EDIT] Every item is inspected by our team before listing (materials, stitching, hardware, heat stamps, date codes / serials, construction).

[EDIT] Third-party authentication certificates (e.g. Entrupy or a named authentication service) available on request for an additional fee.

[EDIT] If any item is confirmed not authentic by a recognised third-party authenticator, we refund the item price and return shipping in full.

We never sell replicas, “mirror quality” or “super fake” items, and we do not respond to requests for them.

Condition & returns policy

Every item is graded on our published scale and sold with written condition notes and photos. Please review these, and request video, before paying.

[EDIT] Items materially not as described (wrong grade, undisclosed defects) may be returned within 7 days of delivery for a refund or credit.

[EDIT] Returns are not accepted for change of mind, or for wear that was disclosed in notes or photos.

Questions? See the FAQ or contact us.